The Startup Journey

I recently had to renew my passport and learnt that “everything could be done online”. I then went to the web-site (passport.gov.in) and learnt that for a resident of Bangalore (and some other cities) one had to “refer” to the home page of the Bangalore passport office (rpobangalore.gov.in) and there was no way to get to this from the home page. Anyway. Filling in the application form is certainly a test of patience requiring intuition, guess work, luck and prayer. And to think that India’s largest IT services company designed this! Anyone who has filled in forms (and there are more than plenty of those to fill in our great land) will certainly, more often than not have had experience in micro-calligraphy since the space allotted for entering names and addresses is miniscule, while that for entering say a 6 digit number will be an inch wide. How many times have we stood in a queue not knowing information might be sought by the clerk on the other side, many times not knowing if one is i...