To Restore Trust When it Weakens: Hold People Accountable and Get Rid of Non-Performers.
Great leaders hold people accountable successfully by honoring an unspoken contract between them. The team members make commitments to each other and to the leader. Then the leader measures each of them fairly and by the same standards - by how well they did what they said they would do. The leader pays each member by how well they performed their part of the deal.
But when one member fails to execute, other teammates see it immediately. They lose confidence both in the non-performer and in the leader for failing to uphold the deal. To preserve the trust that the leader has inspired by example and spread with shared suffering, the leader must remove the non-performer from the team. This restores trust between the team and the leader because they see the leader honoring the contract between them. They feel reassured that they, and their remaining teammates, must be performing. Then they trust each other to do their jobs and can concentrate on doing their own. (Of course, removing a non-performer only builds trust when the team member has had a fair chance to achieve his commitments, fair notice when performance is sub-par, and a fair chance to improve.)
Arun Natarajan is the Founder & CEO of Venture Intelligence, the leading provider of data and analysis on private company transactions, valuations and financials in India. Click Here to learn about Venture Intelligence products that help entrepreneurs Reach Out to Investors, Research Competition, Learn from Experienced Entrepreneurs and Interact with Peers.