From a post on OnStartups titled "Remembering 9/11: Leadership Lessons From Akamai Founder". (Danny Lewin, co-founder of Akamai Technologies, "a commando in the Israeli Special Forces counter-terror group, then a genius mathematics graduate student at MIT, and then a visionary billionaire entrepreneur", "was tragically killed on American Airlines Flight #11") To Restore Trust When it Weakens: Hold People Accountable and Get Rid of Non-Performers. Great leaders hold people accountable successfully by honoring an unspoken contract between them. The team members make commitments to each other and to the leader. Then the leader measures each of them fairly and by the same standards - by how well they did what they said they would do. The leader pays each member by how well they performed their part of the deal. But when one member fails to execute, other teammates see it immediately. They lose confidence both in the non-performer and in the leader for failing...
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