Large players like FirstAmerican Title Insurance, Fidelity Title Insurance have also set up their own captive centres in India. Even banks like HSBC, Citi have started processing some of their uninsured work from their centres in India. But ESS claims to be the first company to offer complete services right from an order request to disbursement and recording of the financial instruments.
Co founded with his brother, Sujay Kanth, who is now the C00 of ESS, Sanjay says about their first break,
"Initially, we had no clue of what was going on and it was very hard to grasp. We took it as a challenge and Sujay got trained in their office for about 40 days after which we started the transition to my India office from 2004,"
" It's been a very satisfying journey but, with its highs and lows. High attrition has been a constant challenge and even more challenging is to keep my clients happy. I am going to become a fatehr soon and I think the birth and growth of ESS has prepared me for fatherhood."
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Arun Natarajan is the Founder & CEO of Venture Intelligence, the leading provider of information and networking services to the Private Equity and Venture Capital ecosystem in India. View sample issues of Venture Intelligence India newsletters and reports.